Service Delivery Policy / Polisi Perkhidmatan Pembaikan - Saf Mobile
1. Skop Perkhidmatan
Saf Mobile menyediakan diagnostik, pembaikan telefon pintar, tablet dan pemasangan aksesori. Semua kerja pembaikan dibuat berdasarkan pemeriksaan awal dan persetujuan pelanggan.
2. Tempoh Siap Pembaikan
- Tempoh siap bergantung pada tahap kerosakan dan ketersediaan stok.
- Kebiasaan: antara 30 minit hingga 48 jam.
- Kelewatan akan dimaklumkan kepada pelanggan.
3. Waranti Pembaikan
- Waranti hanya meliputi komponen yang diganti.
- Tempoh waranti bergantung pada jenis spare part.
- Waranti terbatal jika peranti terjatuh, terkena air atau dibuka pihak ketiga.
4. Diagnostik & Bench Fee
- Caj diagnostik dikenakan jika pelanggan tidak meneruskan pembaikan.
- Jika pembaikan diteruskan, caj ini ditolak dari jumlah keseluruhan.
5. Penemuan Kerosakan Tambahan
Kerosakan tambahan mungkin hanya ditemui selepas telefon dibuka. Pelanggan akan dimaklumkan dahulu untuk kelulusan.
6. Kualiti Komponen Ganti
- Pelanggan boleh memilih jenis spare part seperti Original, Premium atau OEM.
- Spare part yang telah dipasang tidak boleh ditukar balik kecuali rosak dalam waranti.
7. Data & Privasi Pelanggan
- Kami tidak mengakses data peribadi tanpa sebab teknikal yang sah.
- Pelanggan digalakkan membuat backup sebelum menyerahkan peranti.
8. Pembayaran
- Pembayaran boleh dibuat melalui tunai, QR Pay, FPX dan PayLater (jika tersedia).
- Peranti hanya diserahkan selepas bayaran penuh dibuat.
9. Pengambilan Peranti
Peranti mesti diambil dalam masa 30 hari. Caj simpanan atau pelupusan boleh dilakukan selepas tempoh tersebut.
10. Tanggungjawab
Saf Mobile tidak bertanggungjawab atas kerosakan sedia ada, kerosakan tidak boleh dielakkan semasa pembaikan, atau kehilangan aksesori yang ditinggalkan bersama peranti.
1. Scope of Service
Saf Mobile provides diagnostics, smartphone and tablet repairs, and accessory installation. All repair work is based on initial inspection and customer approval.
2. Repair Turnaround Time
- Repair duration depends on the type of damage and stock availability.
- Typical duration: 30 minutes to 48 hours.
- Any delays will be communicated to the customer.
3. Repair Warranty
- Warranty covers only the replaced component.
- The warranty duration varies depending on the replacement part.
- Warranty is void if the device is dropped, water-damaged, or opened by a third party.
4. Diagnostic & Bench Fee
- A diagnostic fee is charged if the customer chooses not to proceed with the repair.
- If the repair is continued, this fee will be deducted from the total amount.
5. Additional Damage Discovery
Some damages can only be identified after opening the device. Customers will be notified for approval before proceeding.
6. Replacement Part Quality
- Customers may choose spare part categories: Original, Premium, or OEM.
- Installed spare parts cannot be exchanged unless defective under warranty.
7. Customer Data & Privacy
- We do not access personal data without valid technical reasons.
- Customers are encouraged to backup their data before submitting their device.
8. Payment
- Accepted payments include cash, QR Pay, FPX, and PayLater (if available).
- The device will only be released after full payment is made.
9. Device Collection
Devices must be collected within 30 days. Storage or disposal measures may be applied afterward.
10. Liability
Saf Mobile is not responsible for pre-existing damage, unavoidable repair risks, or loss of accessories left with the device.